Certified Retail Professional 201 (CRP 201)

  • Member: $199.00
  • Non-Member: $299.00

The CRP 201 course is the first online course with a focus on the retail segment of the industry, that allows staff to learn the basics of managing a retail store. It is designed to facilitate the preparation and advancement of the retail business. The course contains six modules covering the following topics: Operation and Inventor Human Resources (HR) Communication and Leadership Skills Marketing and Merchandising Sales techniques and customer service Financial management. After completing the course students will be able to: Identify the aspects of inventory, storage, and purchasing Know the value of CRM Software Explain hiring procedures, employee coaching, and discipline Describe human resource regulations regarding workmen’s compensation, workplace harassment Describe the importance of an online presence and social media and how to access marketing channels Describe basic accounting procedures, payment methods finance options, pricing and margins.