All members of the Association of Pool & Spa Professionals are distinguished by their adherence to a set of ethical principles and policies that set APSP members apart from other industry practitioners. Through the APSP Code of Ethics, members commit to an exceptional standard of conduct, care, integrity, reliability, and safety that distinguishes them within the swimming pool, hot tub, and spa industry.
All members of The Association of Pool & Spa Professionals agree to be dedicated to and to comply with the following ethical principles and policies:
• To contribute to the health, safety and welfare of the public in the design,
manufacture, installation, maintenance and operation of swimming pools,
spas and hot tubs by complying with all applicable laws, ordinances or
regulations and refraining from engaging in fraudulent or deceptive acts
• To hold all necessary federal, state and local licenses, registrations
• To hold legally required liability insurance, workers’ compensation
insurance, and bonding.
• To respect and not infringe upon the intellectual property rights
of others and to refrain from using the property of others without
their prior, written consent.
• To advertise products, services and prices truthfully and
consistently with all federal, state and local advertising
• To establish prices in a manner that does not involve collusion
with a competitor and to clearly communicate such prices to
potential customers or clients prior to providing such products
• To provide written sales agreements when such are requested by
customers or required by law.
• To comply with the terms of all agreements, oral or written,
regarding the provision of products or services.
• To respond to any consumer complaints made to any
governmental authority, Better Business Bureau or
equivalent nongovernmental authority.
• To exclude from company ownership or senior
management any person or entity who or which,
within the past three (3) years, has been
convicted of or pleaded no contest (or its equivalent) to
any felony or other crime involving business or financial practices.
• To use the APSP name, logo and other intellectual property
only when and as permitted by APSP, and to cease all such
use upon suspension from or termination of membership in APSP.
• To file a complaint with APSP regarding a potential violation
of this Code of Ethics only when in possession of credible
evidence of such potential violation.
• To cooperate fully with any APSP investigation of a potential violation
of this Code of Ethics.
• To encourage utilization of APSP educational offerings as a means of
enhancing the professional skills and business integrity of APSP members
and their employees.
To download a PDF of the APSP Code of Ethics, click here.