Advance your pool and spa construction knowledge using this all-in-one set. The updated third edition reflects new standards and changes in the industry—such as the ANSI/APSP-7 Standard for Suction Entrapment Avoidance. There are also all-new chapters on vanishing edge and perimeter-overflow pools.
The manual, which is the foundation of the CBP Certified Building Professional® program, presents detailed steps and diagrams on pool-building techniques and the proper installation of pools, spas, decks, and related components, as well as equipment and materials. It also addresses how geographic differences dictate different construction techniques and provides useful information about accounting practices, insurance, and liability issues.
The package includes: the APSP Builders Manual, and a CD containing a complete set of ANSI/APSP standards, Workmanship Guidelines, Loss Control Manual, glossary of terms, and consumer-safety brochures.
Advance your pool and spa construction knowledge using this all-in-one set. The updated third edition reflects new standards and changes in the industry—such as the ANSI/APSP-7 Standard for Suction Entrapment Avoidance. There are also all-new chapters on vanishing edge and perimeter-overflow pools.
The manual, which is the foundation of the CBP Certified Building Professional® program, presents detailed steps and diagrams on pool-building techniques and the proper installation of pools, spas, decks, and related components, as well as equipment and materials. It also addresses how geographic differences dictate different construction techniques and provides useful information about accounting practices, insurance, and liability issues.
The package includes: the APSP Builders Manual, and a CD containing a complete set of ANSI/APSP standards, Workmanship Guidelines, Loss Control Manual, glossary of terms, and consumer-safety brochures.
This manual addresses the specialized and unique needs of technicians who service and repair portable hot tubs of different makes and models. This one-of-a-kind comprehensive resource focuses on key topics including hot tub installation, structures and finishes, service and maintenance, water chemistry, seasonal care, and troubleshooting. Safety and health tips also are addressed, as well as practical information on customer service, legal issues, communicating with your customers, and a glossary of hot tub terms.
The manual is the textbook for the CSP Certified Hot Tub Technician® certification program. Includes a CD that contains ANSI/APSP standards, Workmanship Guidelines, Loss Control Manual, glossary of terms, and consumer safey brochures.
* If attending an APSP-endorsed Tech School, you may qualify for an additional discount on this manual. For details, see the registration benefits of your Tech School.
Advance your pool, spa, and hot tub construction and repair knowledge using this set of the three must-have technical manuals. Keep them handy as references for all of your pool, spa, and hot tub needs. Save $150 by buying all three!
The package includes: the APSP Builders Manual, 3rd Edition, the Service Tech Manual, 4th Edition, the Hot Tub Tech Manual, and a CD containing a complete set of ANSI/APSP standards, Workmanship Guidelines, Loss Control Manual, glossary of terms, and consumer-safety brochures.
Updated November 2009! Get comprehensive information about pool and spa technology—and providing professional service and repair. The APSP Service Tech Manual is a valuable reference tool used by professionals throughout the pool and spa industry.
The manual is the textbook for the CSP Certified Service Professional®, the CST Certified Service Technician®, and the CMS Certified Mainenance Specialist® certification programs. Includes a CD that contains ANSI/APSP standards, Workmanship Guidelines, Loss Control Manual, glossary of terms, and consumer safey brochures.
* If attending an APSP-endorsed Tech School, you may qualify for an additional discount on this manual. For details, see the registration benefits of your Tech School.
If attending a Tech School isn't an option, use this self-study course to prepare for the CMS exam. The package includes the APSP Service Tech Manual, Certified Maintenance Specialist Program Workbook, APSP exam fee, and three years' certification after passing the exam. Work at your own pace, then take the CMS exam at a location near you. (Only $395 for APSP members!)
*Additional test proctor fee may be required depending upon exam location.
Employees can demonstrate their knowledge and increase their professional standing with this online assessment. Receive a handsome personalized certificate after you pass the exam.
Note: The Retail Sales Associate workbooks listed above must be purchased and completed to take the assessment.
Retail Sales Associate Customer Service Workbook
Combined with Raving Fans, this workbook packs a punch to help employees achieve wildly successful customer service skills. Buy one for each employee!
Retail Sales Associate Customer Service Workbook (5 copies)
Combined with Raving Fans, this workbook packs a punch to help employees achieve wildly successful customer service skills. Buy one for each employee!
When combined with APSP’s Retail Sales Associate Training Program, this guide can reduce the time it takes to make your employees productive and profitable.
The Facilitator's Technical Guide gives you step-by-step instructions to create a customized training program on pool, spa, and hot tub technical information, sales techniques, and customer service skills.
Employees can go through the Retail Sales Associate Training Program at their own pace. Your active participation helps ensure the best results for them and your business.
Retail Sales Associate Manual
This manual provides more than 200 pages of practical, technical information to help retail sales associates provide the highest-quality customer service. Topics include: health, safety, structures, finishes, electricity, hydraulics, pumps, filtration, heaters, water chemistry, chemical feeders, maintenance, and pool and spa covers. A glossary of industry terms also is included. Buy one for each employee!
Retail Sales Associate Manual (5 copies)
This manual provides more than 200 pages of practical, technical information to help retail sales associates provide the highest-quality customer service. Topics include: health, safety, structures, finishes, electricity, hydraulics, pumps, filtration, heaters, water chemistry, chemical feeders, maintenance, and pool and spa covers. A glossary of industry terms also is included. Buy one for each employee!
Combined with the Retail Sales Associate Manual, this workbook provides an interactive and engaging review of pool, spa, and hot tub system fundamentals and the basic technical knowledge necessary to be a top-notch retail sales professional. Buy one for each employee!
This workbook provides an interatctive and engaging review of pool, spa, and hot tub system fundamentals and the basic technical knowledge necessary to be a top-notch, retail sales professional. Buy one for each employee!
Shorten the time needed to make new employees productive and profitable. The APSP Retail Sales Associate Training Program gives new employees grounding in basic technical information, as well as teaches them customer service skills and sales techniques. In no time, your new hires will be working competently alongside experienced employees.
The program covers pool, spa, and hot tub environments. Buy a package for each employee!
Tools employees need to complete the training:
APSP Retail Sales Associate Manual
Retail Sales Associate Technical Workbook
Retail Sales Associate Customer Service Workbook
Raving Fans, Ken Blanchard's best-seller
Optional:Retail Sales Associate Faciliator's Technical Guide sold separately.
"Beyond Implementation: Expert Advice on Handling Challenging ADA Pool/Spa Compliance Issues" presented by John Caden of SR Smith, LLC
We wrap up this series with a 40 minute webinar that tackles some of the problems you are likely to encounter as you work with customers to bring their facilities into compliance with the new ADA law. Presented in a Q & A format that covers alot of ground, the information shared in this webinar will allow you to anticipate problems and have the answer ready when the problem presents itself. No better way to impress your clients and colleagues than to be aware of the potential pitfalls and be prepared with the solution! John Caden has been working in the accessible products industry for more than 20 years and is among the foremost authorities on ADA legislation as it affects the pool and spa industry. He's "seen it all" and shares strategies and ideas that will help your clients meet the requirements of the law and thereby open their doors to a whole new market of pool, spa, and hot tub users.
"Electrolytic Chlorine Generation"—a webinar sponsored by BioGuard.
Salt systems are riding high - catch the wave! These systems are becoming more popular and this course will cover the chemistry and the special use requirements that you need to know to effectively sell and service these systems.
The Safety is No Accident Series, Webinar #2, sponsored by Arch Chemicals, Inc.
"Fire Safety Standards for Pool and Spa Chemicals: Oxidizers and Corrosives" presented by Jerry Pierrottie, Environmental Health and Safety Services Manager for Arch Chemicals, Inc.
Knowing the fire safety standards that affect your business is not just "nice to know" information, it's absolutely "need to know" if you want to avoid problems with the fire marshall and code enforcement, and, more importantly, ensure a safe working environment for employees and a safe shopping experience for customers in a retail establishment.
In this webinar, Jerry Pierrottie will explain the various classes of chemicals - focusing on oxidizers and corrosives - and provide the code references that detail appropriate chemical handling. He'll also discuss the NFPA 400 code, which is new as of 2010, and will detail the key sections for you, including the amount of chemical you can safely store in sprinkler and non-sprinkler buildings.
The Power Point slides from the presentation are downloadable and will provide you with very detailed explanations and notes that will help you put this information right into action in your warehouse or retail store. Truly understanding the fire safety standards - and ensuring your key staff also understand them - is critical to ensuring a safe working environment for everyone.
Jerry is an Environmental Health and Safety Services Manager for Arch Chemicals Water Business and has been with Arch for 10 years. He has a BS in Fire and Safety Engineering Technology from the University of Cincinnati and is a certified Fire Officer and Fire Instructor in the state of Louisiana. Jerry worked for 2 other chemical companies earlier in his career and so comes to us with a wealth of experience about the fire safety standards we all need to know to ensure a safe working environment.
"Implementing ADA for Swimming Pools" presented by John Caden of SR Smith, LLC.
The US Department of Justice has just issued new regulations for pools and spas associated with the 1991 Americans with Disabilities Act (ADA). These regulations will require that public pools and spas provide at least one (and in some cases, two) means of access to the pool or spa for individuals with physical disabilities. This presents an opportunity for pool builders and pool service providers to work with their customers to ensure all pools are in compliance by the March 2012 deadline.
This webinar is the second in a series of three programs and explains how to conduct a barrier removal analysis and how to create an implementation plan, as well as the accepted methods of documenting the process. You'll also learn how to develop an inclusive marketing strategy to make the most of the improvements, and how to ensure the appropriate maintenance plan is adopted by your customer.
The Water Quality Series, Webinar #3: "Metals, Staining and Stain Removal"
Boost your stain-fighting skills and your bottom line when you view "Metals, Staining and Stain Removal" a webinar presented by Brian Trenck of Biolab, Inc. By the end of this web seminar you'll be able to quickly and efficiently determine the causes of stains and provide solutions that your customers will appreciate!
"Obligations and Opportunities Under the 2010 ADA Regulations" presented by John Caden of SR Smith, LLC.
The US Department of Justice has just issued new regulations for pools and spas associated with the 1991 Americans with Disabilities Act (ADA). These regulations will require that public pools and spas provide at least one (and in some cases, two) means of access to the pool or spa for individuals with physical disabilities. This presents an opportunity for pool builders and pool service providers to work with their customers to ensure all pools are in compliance by the March 2012 deadline. Are your prepared to outline the requirements to your customers? If not, this 30 minute webinar, presented by John Caden of SR Smith, LLC, will give you the information you need to counsel your customers on the best methods of becoming compliant and taking advantage of the business opportunity this provides.
Don't let a chlorine demand problem get between you and your customer. Bring your service staff together for this webinar and learn both the causes and the chemistry, so you'll be well equipped to handle - better yet, prevent - chlorine demand in your pools.
In this first course in the Water Quality Series, Karen Rigsby, Technical Services Senior Specialist at Biolab, explains how oxidizers and sanitizers react chemically at peak performance. She breaks down the causes of chlorine demand and methods you can employ to overcome the demand. The external conditions and organic and inorganic sources that affect oxidation are also covered, as well as the pool and spa maintenance program you can provide your customers to avoid these issues and keep them happy. (35 minutes)
"Safe Storage and Handling of Pool and Spa Chemicals," presented by Jerry Pierrottie, Environmental Health and Safety Services Manager for Arch Chemicals, Inc.
Do your employees know how to properly handle and transport each chemical housed in your building or transported on your trucks? If your answer is "I think so" or "Most of them do" - you NEED to sit down your group and watch this comprehensive review of proper storage, handling and transportation of the chemicals we routinely use in our business. Proper handling can save you money and ensure a safe working environment for your staff.
Jerry will provide a safety summary of each category of pool chemical from oxidizers to acids and balancers, and then will take it further to cover the various ways you can identify the chemical risk associated with each. He then tackles transportation of chemicals and the requirements of DOT 49 CFR covering everything from hazardous material communication to training requirements to security measures that must be taken when transporting chemicals. He wraps up with a discussion of spill response and the proper way to handle various types of spills.
Selling Efficiency: Building Radiant Heat Into Your Bids
"Green" Sells! Installing radiant heat will boost your bottom line and save your customer money in the long run - but are you prepared to offer this in your bid? Mike Giovanone, CEO of Concord Pools & Spas, will walk you through the radiant heat installation process and will discuss how to sell the system to your customers who value efficiency and want to "go greener!"
"Selling Safety: The Value of Pool Safety Covers" presented by Jeff Mazzone.
Every safety cover is not the same - and you need to know the difference if you want to sell your customers the best product for the money. But evaluating the critical features and assessing the product quality requires an attention to detail and a review of the specs that not everyone has the time to master - so what to do?
Jeff Mazzone of Latham International to the rescue! He'll break it all down for you in this informative 25 minute webinar program. He'll walk you through the components, explain the testing processes used, and decipher the specs so you can better assist your customers in making a purchasing decision. You'll come away from this webinar knowing what to look for - and what to ask for - in a pool safety cover.
Ready to take your pool building to the next level? Vanishing edge pools are still the novelty in the neighborhood and a "trophy pool" for many pool builders who aspire to break into a more upscale market. Sounds good - but there are pitfalls to be avoided and decisions to be considered before taking the plunge.
In this webinar, Mike Giovanone, CEO of Concord Pools & Spas, will provide an overview of the vanishing edge construction process (for a vinyl liner pool) while sharing his tips for success on everything from pipe sizing to pricing. Know better what the job entails and whether you're ready to set your sights on that "trophy!"
The Safety is No Accident Series, Webinar #1, sponsored by Arch Chemicals, Inc.
"Your Warehouse-Make it Safe: Create a Safety Management Plan" presented by Jerry Pierrottie, Environmental Health and Safety Services Manager for Arch Chemicals, Inc.
A safety management plan is a systematic way to manage pool product inventory. Done properly - it can save you money, time and lives. Done improperly or without due consideration, it can be just as costly in all three areas. Go beyond the minimum required by code or local regulations and create a comprehensive safety management plan that ensures safe storage and handling to help safeguard your employees, your customers, your community and your emergency responders.
Jerry Pierrottie will detail the 10 key components that make up a good safety plan. He'll then take you item-by-item through the list, highlighting items like good site plan creation, pile and total volume statements, sprinkler flow density for each product and each system, and much more. Don't let another day, week, or month go by without having a comprehensive safety plan in place in your workplace.
Jerry is an Environmental Health and Safety Services Manager for Arch Chemicals Water Business and has been with Arch for 10 years. He has a BS in Fire and Safety Engineering Technology from the University of Cincinnati and is a certified Fire Officer and Fire Instructor in the state of Louisiana. Jerry worked for 2 other chemical companies earlier in his career and so comes to us with a wealth of experience about the fire safety standards we all need to know to ensure a safe working environment.
Fire Up Your Employees and Smoke Your Competition!
Get your employees to the "zone" and they’ll give their best—and drive results for your company. Haven’t found the “zone” yet? Jay Forte, President of Humanetrics, will give you the tools to create a powerful workplace culture that invites and keeps the best employees, as well as techniques to assess talents to put employees in the right role for them to reach their “zone” of best performance. You know the potential is there for peak results—take it over the top now!
Information to Action: Using Competitive Intelligence for Competitive Advantage
No, this isn’t spy-vs-spy! But knowing how to transform existing information into actionable competitive intelligence that can help you outsmart and outmaneuver your competition is one way to stay afloat in any economy. Ken Sawka, a leading authority on competitive intelligence, will discuss how to mine intelligence from available information sources, the importance of analysis and trend-spotting, and the unique early warning capabilities that come with an organized focus on competitive intelligence.
Marketing and Advertising Secrets for Pool Builders…and Others
Do you understand the difference between advertising and marketing? Do you think you're getting a return on the money you've spent on both? Learn from a pro and stop wasting money on marketing and advertising that just isn’t working! Brett Abbott, marketing strategist for pool companies in the US and Canada, will provide you with invaluable tips and techniques so you can walk away with proven, tested methods to generate more leads and close more sales. Never make a marketing mistake again after you spend an hour learning the secrets to marketing and advertising success. Don’t let your competitors be the only ones who know the secrets!
Are you looking for new ways to grow your business? Jack Manilla, a successful pool business owner, will share his “safari experiences” into new territory, as he reinvented his business. Turning a routine repair into a major renovation started him down a new path he’ll share with you as he also identifies the key planning steps you can employ to change a current business focus to new market opportunities. Leveraging a new business in a challenging economy is not impossible!
Are your customers truly satisfied with your service? Would they leave your business for “greener pastures” at the first sign of dissatisfaction? Even worse, would you even know why they left you? Ellen Bremen has the communication know-how and the customer service expertise to show you how to assess the need for change, based on a fresh snapshot of your overall service. She’ll help you create a vision statement for your customer service, and show you how to take a step-by-step approach to ensure buy-in of your new customer service methods.
Who Says People Aren’t Buying? The Secrets to Winning Sales in Today’s Economy
Eric Richardson, President of Growth Development Associates, has worked with everyone from corporate giants to small pool and spa companies to develop marketing strategies that produce sales results. Buyers are still out there, but you’ll need a plan that’s better than your competitors to find them and sell them, if you want to survive the current economic challenges. Get the tools you need to create that plan – and start seeing results!
Spend an hour with APSP legal counsel and expert on pool industry legal issues, Steve Getzoff, as he briefs you on the steps you can take today to reduce your risk of facing costly litigation from injury claims, or from dissatisfied customers or vendors. He’ll cover contracts and warranties, getting the right language in your agreements, and the proper use of email in your business. You can’t afford to miss this!
The Safety is No Accident Series, Webinar #2, sponsored by Arch Chemicals, Inc.
The Water Quality Series, Program #1
