The Association of Pool & Spa Professionals (APSP) 2111 Eisenhower Avenue, Suite 500 Alexandria, VA 22314-4695 Tel. 703.838.0083 Fax 703.549.0493 memberservices@APSP.org www.APSP.org
APSP Members: Renew your membership Order APSP products including publications, apparel, tech manuals, and standards Members-Only Resource Center. If you don’t recall your member login information or want to create a member login account, please contact the APSP Member Service Center at memberservices@APSP.org.
APSP Industry Supplier Guide http://www.poolandspaindustrysearch.com/ Companies listed on this website provide services directly to professionals in the pool, spa, and hot tub industry.
APSP Public Relations/Media Relations Kirstin Pires, Director of Communications, 608-260-8290, kpires@apsp.org
APSP Publications
APSP Quarterly (AQ) Magazine Letters to the AQ Editor AQ@APSP.org
Advertising in AQ Magazine Yoruba Haney/ yhaney@naylor.com/ 800.796.2638 or 770.576.4875
APSP Regions and Regional Affiliates Region 1 Northeast Spa & Pool Association (NESPA) (APSP Regional Affiliate) (Connecticut, New Jersey, Eastern New York, Eastern Pennsylvania) www.nespapool.org / 609.689.9111 APSP Regional Service Centers
Consumers For a variety of brochures and booklets about pools, spas, and hot tubs call 1.800.323.3996. Or download brochures and booklets about pools, spas, and hot tubs:
Consumer Problems: If you are a consumer seeking help to address or resolve an issue with a specific contractor or retailer, please contact your local Better Business Bureau at http://www.bbb.org/. The BBB system will lead you through the complaint filing process.
APSP is a trade association and can confirm whether a particular company is a current APSP member. APSP encourages its members to adhere to a Code of Ethics when conducting business.If your complaint involves an APSP member, and if a court, government agency, or the Better Business Bureau validates your complaint, you may submit documentation to APSP from that court or other agency that demonstrates validation. Violations of the APSP Code of Ethics are reviewed for appropriate action. Upon receipt of your documentation, APSP will refer your complaint and the supporting documentation to the appropriate APSP local regional office for review. If the company is not an APSP member, we cannot help you. Your best remedy in that situation may be to pursue the issue with a court, government agency, or the Better Business Bureau.