|
APSP is the world’s largest international trade association representing the swimming pool, spa, and hot tub industry. Its mission is to promote consumer safety, and enhance the business success of its members. Members adhere to a code of business ethics and share a commitment to public health and safety in the use of pools, spas and hot tubs. APSP member companies include manufacturers, distributors, manufacturers’ agents, designers, builders, installers, suppliers, retailers and service professionals.
Below are consumer frequently asked questions.
Frequently Asked Questions for Consumers
Why should I choose an APSP member?
Who do I contact if I have a defective product?
Can APSP recommend a member or product to me?
Where can I get information on pool safety?
Who can I contact for technical assistance for pools, spas or hot tubs?
What things should I consider when purchasing a hot tub or spa?
How do I file a complaint against an APSP member?
Additional resources for consumers.
Why should I choose an APSP member?
APSP members agree to follow a Code of Ethics that promotes integrity, safety and quality. APSP members have access to continual education and certification to stay up-to-date on the latest technology, materials, techniques and safety requirements in the pool industry. Choosing an APSP member also ensures you get peace of mind knowing that you are dealing with companies committed to providing the best services and ensuring your safety and satisfaction. To find an APSP member near you, click here.
Who do I contact if I have a defective product?
You must contact the manufacturer of the product. This information can be obtained on your product’s package and/or in the user’s manual. This information may be in small print. For a complete list of APSP manufacturers click here.
Common pool liner manufacturers are General Foam Plastics and GP Limited (Walmart). Customers can contact General Foam Plastics at 1-800-813-0206 or by clicking here and can contact GP Limited by clicking here.
Can APSP recommend a member or product to me?
APSP does not certify or recommend products or members to consumers. However we do provide an APSP member locator service here to locate APSP members in your area that build and service pools as well as sell pool-related products. or call APSP Member Services, 703-838-0083, ext 301.
Where can I get information on pool safety?
The APSP has a variety of brochures and booklets with a wealth of information about pools, spas, and hot tubs. You can download the brochures by clicking here. APSP also has consumer safety pamphlets and booklets available to purchase through their Product Catalog. For more information on these materials click here.
APSP offers a checklist of water safety measures that we encourage pool, spa, and hot tub owners to use in making sure that their installations are as safe as possible. Owners of older pools, spas, and hot tubs are encouraged to have their installation evaluated by an APSP member to learn of new technologies and equipment that can enhance water safety. Just type your zip code in the APSP.org Member Locator to find an APSP member in your area. Click here to download our Consumer Safety Checklist.
In recognition of the popularity of swimming and other water-related recreational activities in the United States, and the resulting need for ongoing public education on safer water practices, the month of May is National Water Safety Month. National Water Safety Month is a joint effort of the Association of Pool & Spa Professionals (APSP), the American Red Cross, the National Recreation & Park Association (NRPA) and the World Waterpark Association (WWA). These organizations represent businesses and other individuals and agencies involved in bringing safe, enjoyable aquatic activities to the American public, from home pools and spas, to waterparks and resorts, to public swimming and water recreation facilities.
Who can I contact for technical assistance for pools, spas or hot tubs?
APSP does not provide technical assistance relative to the building, servicing or maintenance of pools. We do however have a list of our members, some of whom are certified professionals. To seek a member professional, click here. Since 1985, APSP has been accredited by the American National Standards Institute as the recognized Standards Developing Organization to produce the nation’s swimming pool, spa and hot tub standards. Ask your local professional if they are building and/or servicing your pool, spa or hot tub to ANSI/APSP Standards. Following ANSI/APSP standards means businesses are using techniques and service and repair methods that are based on current technologies and sound research. For more information on ANSI/APSP Standards click here.
What things should I consider when purchasing a hot tub or spa?
Click here to be directed to HotTubLiving.com to view some frequently asked questions about hot tub and spas.
How do I file a complaint against an APSP member?
APSP does not consider or arbitrate consumer complaints nor determines the validity of complaints or disputes. If you have a complaint against an APSP member, you are encouraged to resolve the compliant directly with the company due to your contractual obligations with that company. If that is not working out, APSP encourages you to file a complaint with your local Better Business Bureau or your local arbitrating authority. Please forward APSP a copy of the compliant and related documentation to memberservices@apsp.org to be placed into the member’s file.
Additional resources for consumers:
Florida Pool and Spa Association
HotTubLiving.com
Northeast Spa and Pool Association
PoolPeople USA.com
|
