The Retail Sales Associate Education and Certificate Program

The APSP Retail Sales Associate Certificate Program is a comprehensive education and training program designed specifically for retail employees in entry-level, seasonal, and first-line supervisory positions. This unique program covers the essentials of pool, spa and hot tub systems and helps to create a positive customer service attitude.

A self-directed learning program developed by the APSP Retailers Council, the program is intended to engage and inform learners ranging from high school students to adults of any age or experience level. It offers information that’s relevant to the pool, spa, and hot tub retail environment, including customer service skills, consultative sales techniques, and basic technical information. An optional Facilitator’s Guide allows managers to create an engaging semi-customized program for employees.

The APSP Retail Sales Associate Certificate Program Bundle includes:

• APSP Retail Sales Associate Manual
• Retail Sales Associate Technical Workbook
• The best-seller "Raving Fans" by Ken Blanchard.
• Retail Sales Associate Customer Service Workbook based on "Raving Fans"

A Retail Sales Associate Technical Facilitator’s Guide is available at an additional fee.  This guide contains the answers to the Technical Workbook questions and advice and guidance for any trainer who is involved in faciltating this program for employees.

How Your Company will Benefit:

• Improve employee technical knowledge through step-by-step instruction.
• Boost employee confidence and professionalism.
• Improve employee communication skills with customers.
• Increase retail sales with a competent and enthusiastic sales force.

Take the Next Step—Earn Your Certificate!
The assessment at the end of the course offers your employees the opportunity to demonstrate their knowledge and increase their professional standing with your customers. The RSA Certificate assessment is just $49, and those who pass the exam will receive a certificate suitable for wall display to showcase their commitment to excellence.  The assessment may not be purchased without also purchasing the bundle of training materials. 

Order Your Bundle Today!
Click here to order the bundle online through the APSP Store, or contact APSP Member Services at memberservices@APSP.org or call 703.838.0083, ext. 301.

If you have questions about the program, please email Jennifer Heinz at jheinz@apsp.org in the APSP Career Institute or call 703-838-0083, ext. 274.