Welcome to the Association of Pool and Spa Professionals!
Contact Us:
For APSP contact information, visit "Contact Us."
APSP Members:
For questions about your membership and to order APSP products including publications, apparel, tech manuals, and standards, contact an APSP Member Service Representative at memberservices@APSP.org or call 703.838.0083, ext. 301. The Center’s hours are 9:00 a.m.–5:00 p.m., Monday through Friday.
Member Log in: If you don’t recall your member login information or want to create a member login account, please contact the APSP Member Service Center at memberservices@APSP.org or 703.838.0083, ext. 301. The Center’s hours are 9:00 a.m.–5:00 p.m., Monday through Friday. Use your APSP member login / password for the online APSP Store, Members-Only Resource Center, and to receive your full APSP membership benefits, including a subscription to AQ magazine (APSP Quarterly).
Nonmembers:
To create an online account to purchase APSP products in the online APSP Store, select "Create an Account" on the APSP home page. Or, you can "window shop" and view products first and then create an account at check-out by selecting "Create an Account," then select "Online Store" on the next page.
Media:
If you represent the media, please visit our Media Section, where you will find contact information for the APSP Public Relations firm, Gibbs & Soell, in New York city.
Consumers:
Overview of APSP Consumer Safety Information
For a variety of brochures and booklets about pools, spas, and hot tubs call 1.800.323.3996
To download brochures and booklets about pools, spas, and hot tubs:
http://www.apsp.org/164/index.aspx
APSP Consumer Websites:
HotTubLiving.com
PoolPeopleUSA.com
http://www.splashzoneusa.com (for kids)
Find a Builder/Retailer/Service Company:
http://www.consumerpoolandspaindustrysearch.com
Use this site to find companies near you that provide services directly to the consumer.The builders, service companies, and retail professionals listed here can help make your dreams come true.
Design Center for ideas to create your dream backyard.
Consumer Problems: If you are a consumer seeking help to address or resolve an issue with a specific contractor or retailer, please contact your local Better Business Bureau at www.bbb.org. The BBB system will lead you through the complaint filing process.
APSP is a trade association and can confirm whether a particular company is a current APSP member. APSP encourages its members to adhere to a Code of Ethics when conducting business.If your complaint involves an APSP member, and if a court, government agency, or the Better Business Bureau validates your complaint, you may submit documentation to APSP from that court or other agency that demonstrates validation. Violations of the APSP Code of Ethics are reviewed for appropriate action. Upon receipt of your documentation, APSP will refer your complaint and the supporting documentation to the appropriate APSP local regional office for review. If the company is not an APSP member, we cannot help you. Your best remedy in that situation may be to pursue the issue with a court, government agency, or the Better Business Bureau.